Minute man

I recently phoned up Virgin as our Internet was down and we wanted to play World of Warcraft. I hate talking to tech support as they treat you like an idiot. I understand their problem, most of the people they will be advising won’t have a clue what they are doing. My ‘advisor’ was particularly disdainful.

After I had explained the Internet was down but he still spent 10 minutes making me unplug the router and modem and conect it all back up again. He forced me on both occasions to wait a full minute when it was unplugged. What are you supposed to do when you are waiting on the phone for a full minute with a stranger? The first ten seconds was the worst. I quickly generated some stock small talk to fill the void.

“It’s been really bad weather this summer hasn’t...” No he is in India he won’t know what the weather has been like here.

“So what’s it like being from Ind...” Actually he might be in another Asian county. I don’t want to be racist.

“I actually work in IT so I know it is your line which is at fault not my internal netwo...” No, I will sound like a cock, even though I am totally right.

“So what’s it like being brow...” That’s just racist. Why did I even think that?

In the end I just kept silent until he told me to turn it on again. When all that failed he finally looked at the local exchange and told me their network was down.


Pete